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 Post subject: Plano customer service?
PostPosted: 29 Sep 2016, 20:36 

Joined: 05 Aug 2011, 23:42
Posts: 266
Anybody had any interaction with Plano's customer service?
I've got an older #1148, 2-sided box with a broken lid latch. I'm wondering if they might be able to help me get it back to full function.

Thanks.....Roger


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 Post subject: Plano customer service?
PostPosted: 30 Sep 2016, 19:36 

Joined: 05 Aug 2011, 23:42
Posts: 266
To answer my own question, and for future queries.
Fired off a query to Plano Molding yesterday evening, through thier contact link on thier website, concerning this. Got a response late this afternoon that my model in question was discontinued in 2005, and no parts were available. Pretty much as I expected, but had to try anyway.
Also, in thier "contact us" form that one fills out, there is a section asking if one needs replacement parts, you can provide Plano with a mailing address. This suggests that they'll send out the needed parts, no questions asked.

I'd say they're pretty good, considering how dated my particular piece is.

Roger


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 Post subject: Plano customer service?
PostPosted: 01 Oct 2016, 06:17 
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Joined: 29 Nov 2006, 21:00
Posts: 17293
Location: Shrewsbury, MA
They replied which was a plus in my book.



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 Post subject: Plano customer service?
PostPosted: 01 Oct 2016, 07:11 

Joined: 05 Aug 2011, 23:42
Posts: 266
Jim wrote:
They replied which was a plus in my book.

*****************************************************

That's the reason for my second post, Jim. Share my experience for the next guy.

Roger


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